iPhone 4s, 5s and 6 Not Showing Contact Names

Written by Allen White on. Posted in Apple

I was using my iPhone 4s and needed to reply to a text/SMS message that I had received earlier. When I went to reply to my collegues SMS message I was confronted with all my SMS messages being shows from phone numbers rather than my contact details. After searching the web there appeared to be thousands of people with this issue running IOS 5. Below I’ve put together a number of the fixes that can resolve the issue of the iphone 4s sms not showing contact name. This also applies to the iPhone 5s, 6 and IOS 7 and IOS 8,

 iPhone 4s, 5s and 6 SMS Showing As Numbers Solution

OK, when I had this issue the first thing to try is a hard reset of the iPhone¬† ( you will not lose any information ). To do this hold down then iPhones “Home” button and the power button. Turn off the iPhone. Then do the same to power on the iPhone, keep both buttons pressed until the apple logo appears. Then check you SMS messages. If its not fixed then read on.

hard reset of iPhone 4s

hard reset of iPhone 4s

The next thing we can try is reset the iPhones network settings, a lot of users report that this fixes the issue, especially iPhones on the Verizon networks.

apple settings icon

apple settings icon

So first Select Settings then general.At the very bottom of the general settings screen you will see reset, Select reset and you will see the screen below. We then need to select Reset Network Settings. You will be prompted to enter your ,do so, it will then reboot. Now go test your SMS settings, if they are not fixed then read on.

Reset Network Settings iPhone4s

Reset Network Settings iPhone 5s

 

Various people have all found that disabling international assist will resolve this problem, to do so go to settings then Phone and slide international assist to off. Again reboot the phone, test SMS. Fixed? no then lets restore from backup.

Turn off International Assist on iPhone 4s

Turn off International Assist on iPhone 4s

 

Restore The iPhone 4s From A Previous Backup

This is what actually resolved my issue, each time you connect to iTunes you backup your iPhone 4`s to restore do the following.

Connect you iPhone up to your PC, Laptop or Mac.

Launch iTunes

Then on the left hand side of iTunes right click your devices then select Restore From Backup

restore iPhone 4s from backup

restore iPhone 4s from backup guide

 

You will be prompted for you password to restore the iPhone. Enter it. You phone will now restore and reboot. You should see now that your SMS settings are working and correct.

Got A Question?..Ask The Community

 
 

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Allen White

Allen is a Technical Consultant for an IT company in the North East of England and holds the following accreditations. MCSA, MCSE, MCTS, MCITP, CCA, CCSP, VCP 4,5 and HP ASE, AIS - Network Infrastructure. Backup Academy Certified. I run this site in my spare time so if I help you then PLEASE take the time to share using the share tools on the site.

Comments (18)

  • awr

    |

    NONE of the regular resets will fix a corrupted address book database, and if the backup has a bad database you are pretty screwed.

    I had this problem since i restored my iPhone 4 onto my iPhone 4s. turned out to be a corrupted address book database on the phone.

    deleting the database @ /Users/Library/AddressBook (all files starting with AddressBook) (while Addressbook NOT running and when iCloud sync and iTunes sync both off) and re-run address book to create empty database before re enable sync solved it!

    Reply

  • Grayson

    |

    I just hard reset it and it worked! Thank you

    Reply

  • Kevin

    |

    1. Not only the contact name in message doesn’t show but also the contact name in phone book and all apps are gone on my 4S, I’ve try the hard rest and turn off the International assist both are not work. Does rest Network setting lose any info of my phone?

    2. This happened when I was using iOS 5 but I upgrade it to iOS6, do I have to down grade it to fix the problem??

    Reply

  • Kenneth Chan

    |

    I have an iPhone 4s on Verizon. These solutions didn’t work for me, but what did work was:
    1) Call *228 on the iPhone and press 1 when prompted (to program the phone). Wait a few minutes until the process completes. Hang up.
    2) Call *228 on the iPhone again and press 2 when prompted (to update your roaming status). Wait a few minutes until the process completes. Hang up.
    3) Turn off the iPhone and turn it back on. Check your results!

    Reply

  • Marshall

    |

    My entire contact list was gone. I connected to my primary computer, and it was all back to normal.

    Reply

  • kamran

    |

    GUYS, I come up with final solution after a lot of search, hope it will resolve problems, It is perfectly working on 4.10 but dont know about firmware 5.
    step wise procedure is as under
    1. Install ifile cracked from ceydia.
    2.GO to system/ Library /Frameworks / UKIT Frameworks / Phone Formats / /UI Mobile Country Codes plist
    3.slect file and open as text viewer
    4.under edit and replace text with ur countery code like that “0092”
    5.Than press done and quit through ifile. and turn off ur iphone and than turn it on again.
    6. Go through JV Sim installation that is dialing 112 etc.
    Perfect
    Now it will work as good as u dream no need to add + (Country code) before ur contacts.
    enjoy, please update ur feed back

    Reply

  • mitch

    |

    I have been struggling with this issue for weeks since I have returned from Mexico. RESOLVED by turning off International Assist!

    Reply

  • Irfan

    |

    kamran which line to edit with ur country code 0092 first line or pk line?

    Reply

  • John Rabbitt

    |

    I temporarily changed language setting to a different language (settings:International: Language) then restored back to English. This worked for me……don’t forget position on screen for language setting if you don’t speak the second language!

    Reply

  • Lisa

    |

    I have tried numerous suggestions NONE of which has worked…Get this….If I put the +1 country code in prior to typing the phone number, my contact info (name) shows up in a list…..so the info is on the phone. If I select the name, only the number appears in the ‘To’ area.

    I’m about to readd ALL my contacts (which are numerous) & immediately do a back up.

    I am confident my problem was created following the install of Google+ /Gmail apps .

    Reply

  • Penny

    |

    Thank you! It worked for me.

    Reply

  • D

    |

    Didn’t work for me, and won’t be upgrading to the next iPhone if this keeps happening….just silly…

    Reply

    • Kevin

      |

      After traveling to europe, all the names in the messages app (texts) dissapeared and were replaced with phone numbers with an added “+1″ in the front. My contact numbers did not have the +1, hence the issue. This probably happened because I changed the international setting to a European country in a failed attempt to log onto a klugey wifi hot spot. Changing back to US did not fix the issue. None of the fixes above, by themselves, fixed the issue. But… When I did ALL of the changes (change international setting then back to us, change language then back, and then doing a hard reset) at the same time it worked. Hope this helps someone else as I have spent hours on this!

      Reply

  • Michele

    |

    disabling international assist worked for me! Thanks

    Reply

  • Eddie Cerrone

    |

    Had this issue myself and thank God for the internet and people like you to help someone out like me with 0 patience and a demanding job in which I need my contacts and numbers!

    Reply

  • Eddie Cerrone

    |

    I tried all methods above and the only method that worked was changing the language from English to xyz and then back again. It is important to remember the position of the setting/screen. It was easy for me as I work with 30 ppl and almost everyone has an iphone so when I changed from English to French I just watch a peer of mine navigate his phone in English to get me back to English language setting. All is good.

    Reply

  • Milo

    |

    Just happened with me and tried many solutions. The only one that worked was resetting network settings (NOT reset to factory settings).
    Thanks

    Reply

    • Fariborz

      |

      I had a similar problem, but only one contact was showing numbers instead of the name while texting. As luck had it, it was my wife. I tired all the above and nothing worked for me. The ONLY thing that worked was, I hit the (i) icon next to the number in the messaging. It showed the phone number with no name attached. I then hit the edit button, and erased the phone number. when I pressed done, her name appeared in the heading of all the text messages. I hope this works for people who only have one name not showing up.

      Reply

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