Microsoft Office Professional 2013 Encountered An Error During Setup

Written by Allen White on. Posted in Office 2013

As the title says, you are installing Office 2013 and you come across this error below.

Microsoft office professional 2013 encountered an error during setup

The only option you get is to roll back and end the installation, no further errors are given. Nightmare.

I tried two things to fix this, the latter once worked as I investigated how office 2013 installs. First try this.

  1. Drop to a command prompt.
  2. Enter cd “%allusersprofile%&#92Microsoft Help”, this will take you to the folder we need to work in.
  3. Enter attrib -h rgstrtn.lck
  4. Then type del rgstrtn.lck
  5. Enter dir /b /od /ad, make a note of the folders listed
  6. Type rd /q /s Folders – entering the folder names you had noted.

Now try the office 2013 install again.

If that fails, I found out that Office 2013 uses task scheduler to install some of its components. This error can occur if you have a corrupt scheduler database or the service is stopped. To resolve this do the following.

First start the Task Scheduler service in services At command enter.

net start schedule

start task scheduler

Then try the install. If it fails then continue.

Go to c:/windows/tasks and delete the contents of the folder, if  you have a lot of tasks then take a backup first. Once removed run the install again.

scheduled tasks

 
Allen White
Allen is a Consultant for ITPS in the North East of England and holds the following accreditations. MCSA, MCSE, MCTS, MCITP, CCA, CCSP, VCP 4,5 and HP ASE, AIS - Network Infrastructure.

ITPS provides strategic IT consultancy, implementation, data centre provision and unified communications, as well as support services and workspace and disaster recovery. If you require a consultation then please contact me via the contacts section or direct on 07931222991, add me on linkedin. https://uk.linkedin.com/in/allenwhiteconsultant0001

Comments (15)

  • Fitz

    |

    I removed the tasks, from c:\windows\tasks\ and it has worked.

    Brilliant. Many thanks!

    Reply

  • Sebastian

    |

    Thank you for the very nice summary. I encountered the same problem and cannot install office anymore after a failed installation of Office 2010 on my Windows 8 computer. Unfortunately I cannot find the file rgstrtn.lck in the folder you have specified. Is it located at a different folder in Windows8?

    Reply

    • Allen White

      |

      Hi, ive not seen this before however, I would roll back windows with system restore points to beofre the 2010 install. Then attempt the isntall again.

      Al

      Reply

  • Allen White

    |

    Certainly, at what stage is your problem.

    Reply

  • Youcef

    |

    Well, first of all the first step didn’t apply to me, as I have nothing in that folder, but i could start the Task Scheduler again, i got a random message, please help me, i would think that my Task Scheduler is corrupt.

    P.S I deleted all the files in the folder.

    Reply

    • Allen White

      |

      Youcef, what random message did you get?

      Reply

    • karsten

      |

      Hi, I also have the same issue. i try to open task scheduler and i get the following error.

      System error 5 has occurred

      Access is denied.

      How should i proceed?

      Reply

      • Johnny

        |

        I got the same error. “System error 5 has occurred”

        Reply

  • Erickson Charles

    |

    I can’t delete SCHEDLGU is it fine If I dont delete it ?

    Reply

    • d3vlabs

      |

      same question. @erickson Charles have u resolved whtether SCHEDLGU.is is important?

      Reply

  • Jorman

    |

    Nice work, man.rock on!

    Reply

  • Mamo

    |

    thank u for giving idea. Non of this solution helped me, but i found that my task scheduler dependent service “event log” was disabled. i enabled and it start works.
    thanks

    Reply

  • Aivaras

    |

    For me it was a corrupted service which later on prevented windows 10 from booting up. It was Credential Manager. Disabled it via msconfig and badabum badabam windows boots up and office installs

    Reply

  • Shadrack Mauta

    |

    HI, i started task scheduler service which was disabled and it worked.Kudos!!!!

    Reply

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