Office 2013 Apps Crash On Startup

Written by Allen White on. Posted in Office 2013

In any Office 2013 application such as Word, Excel, Powerpoint or Outlook when you launch the application you often get a pop up stating the below. I have also seen Outlook 2013 run slow with hardware acceleration enabled.

The program has stopped and is looking for a solution

This is down to an incompatabilty with the Hardware Graphics Acceleration part of your graphics driver. First try to update it. If this fails, we can enter the key below or disable the feature in the application.


You then need to set the reg key below to 1

DisableHardwareAcceleration = 1

Reboot the system and Hardware acceleration is disabled for your Office 2013 apps. If th error only occurs in certain apps do the following.
In the Office 2013 application in question browse to File > Options > Advanced > Display, then put a tick in the box that states Disable Video Hardware acceleration as seen below in outlook.

office 2013 applications crash on startup

Allen White
Allen is a Consultant for ITPS in the North East of England and holds the following accreditations. MCSA, MCSE, MCTS, MCITP, CCA, CCSP, VCP 4,5 and HP ASE, AIS - Network Infrastructure.

ITPS provides strategic IT consultancy, implementation, data centre provision and unified communications, as well as support services and workspace and disaster recovery. If you require a consultation then please contact me via the contacts section or direct on 07931222991, add me on linkedin.

Comments (3)

  • Satish


    The best solution! I searched for two days and this one worked!


  • Richard


    This was very helpful, fixed our problem, many thanks.


  • Tim


    Fixed the issue I was having! Great article!


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