Processor Power-on Failure – HP DL380

Had this issue on a new out of the box server. The server was hardware assembled, processor fitted. Then when I powered it on, I received the following error.

 

254 – Processor Power-on Failure: Processor 2 failed to power on.
Action:Pwer cycle the system. If this does not work then reseat the processor.
If the issue persists, contact HP

As seen below.

Processor Power-on failure

Processor Power-on failure

 

As the server was dual CPU, I swapped the CPUs between the CPU sockets, the problem did not follow the CPU, it stayed with the socket. On closer inspection of the socket I could see 1 single pin that must of been damaged during the manefacture process. See below.

Processor Power-on failure

Processor Power-on failure

 

After a quick call to HP support on 0845 161 00 50 the main board was swapped out and the issue resolved

 

Tags: HP

Allen White

Allen is a Consultant for ITPS in the North East of England and holds the following accreditations. MCSA, MCSE, MCTS, MCITP, CCA, CCSP, VCP 4,5 and HP ASE, AIS - Network Infrastructure.

Leave a comment

Categories

Vote!

What Web Browser Do You Use?

View Results

Loading ... Loading ...

Vote!

What do you prefer..VMware or Hyper-V?

View Results

Loading ... Loading ...