ActiveSync Stops Working After Migrate From Exchange 2003 to Exchange 2010 0×85010014

IT Problem

If you are using activesync to sync email from your mobile phones to your exchange mailbox, then when you upgrade exchange 2003 to exchange 2010 then you will find that the activesync stops working after the upgrade. This is down to permissions not passing onto the user object. If  the user is also a member of the domain administrators group this will also stop activesync from working. You will see that the mobile phone generates the error code 0×85010014 Follow the steps below to resolve this issue.

IT Solution

OK so first make sure the users who are effected are not members of the domain admins group.

Then in Active Directory users and computers we need to enable advance features. So in ADU and C click on view then select advanced features.

Once done, locate the user or users that are experiancing the 0×85010014 active sync issue and right click them and select properties. Once there then you will see the security tab that advanced features has enabled.

Once in there you then need to select the advanced option at the bottom of the screen. On the following screen you will see at the bottom an

option to include inheritable permissions from this objects parents. Tick it and click ok.

Select yes to the pop what appears.

Then rebootReboot is a term used to describe when you restart a PC / Server that is already running. If you install software to your pc, the softwre may require a reboot to complete its installation. you activesync phone and you will find it should now sync without the 0×85010014 active sync issue.

1. Setup failed while installing sub-component Exchange ActiveSync
2. Things to consider if you run Outlook 2003 on Exchange 2010
3. Create A Routing Group Connector Between Exchange 2003 and Exchange 2010
4. Connecting outlook 2003 to exchange 2010
5. Add an administrator to Exchange 2010