Office 2013 Error 1920. Service Windows Font Cache Service (FontCache) failed to start

Written by Allen White on. Posted in Office 2013

When trying to install Office 2013 or upgrade to Office 2013 during the installation you may come across the error below.

Error 1920. Service ‘Windows Font Cache Service’ (FontCache) failed to start
Error 1920. Service 'Windows Font Cache Service' (FontCache) failed to start

Additionally in the installation logs you will see errors like the following.

[4576] MSI(ACTIONSTART): ‘Action 22:26:30: StartServices. Starting services’
[4576] MSI(ERROR): ‘Error 1920. Service ‘Windows Font Cache Service’ (FontCache) failed to start.  Verify that you have sufficient privileges to start system services.’
[4576] Log level changed from: Standard to: Verbose
[4576] Showing message Title: ‘Setup’, Message: ‘Error 1920. Service ‘Windows Font Cache Service’ (FontCache) failed to start.  Verify that you have sufficient privileges to start system services.’

This error is down to your Font Cache Service not being set to automatic, even if you start the service it will fail when it tries to install the next part of the office install. To set it to automatic do the following.

For both Windows 7 and Windows 8.

  1. Press Windows key+R
  2. Enter Services.msc then press return.
  3. Scroll down alphabetically and find the service named Windows Font Cache Service
  4. Double click it and set the start-up type to Automatic
  5. Click apply.

Windows font cache

Now start the office 2013 installation and the error will not occur.

 
 

Related Problems

Please wait while windows configures Microsoft Office Professional Plus 2013
When you launch an Office 2013 application you always see this message Please wait while windows configures Microsoft Office Professional Plus 2013
READ SOLUTION
Microsoft Office Professional 2013 Encountered An Error During Setup
When installing Office 2013 you receive this error Microsoft Office Professional 2013 Encountered An Error During Setup, here is how to resolve the issue.
READ SOLUTION
IT Tutorials
Exchange store will not mount because it cannot see active directory, sites and services issue.error 0x8007077f seen in logs, here is how to fix.Process MSEXCHANGE AD TOPOLOGY SERVICE.EXE
READ SOLUTION
Cannot Install .Net Framework 3.5.1 On Server 2008 – 0x80070643
When installing the .net framework 3.5.1 feature on server 2008 it fals with the error 0x80070643, this can be fixed with this solution
READ SOLUTION
Office 2013 Step by Step Install Guide
A simple guide on how to install office 2013 and upgrade from office 2007 or office 2010 to office 2013. Step by step
READ SOLUTION
Office 2013 – Cannot Activate
When trying to activate Office 2013 you receive an error.The products we found in your account can't be used to activate outlook
READ SOLUTION
IT Tutorials
DHCP client service won’t start – access denied,You cannot connect to the internet or your domain. This is due to the network service account having incorrect permissions, here is how ...
READ SOLUTION
Exchange 2013 – Error Unsupported OS Detected
While installing Exchange 2013 on Server 2012 I strangely received the error Exchange 2013 - Error Unsupported OS Detected. Here is how I resolved the problem
READ SOLUTION
Please wait while windows configures Microsoft Office Professional
Microsoft Office Professional 2013 Encountered An Error During
Process MSEXCHANGE AD TOPOLOGY SERVICE.EXE (PID=1756). Topology discovery
Cannot Install .Net Framework 3.5.1 On Server 2008
Office 2013 Step by Step Install Guide
Office 2013 – Cannot Activate
DHCP client service won’t start – access denied
Exchange 2013 – Error Unsupported OS Detected

Allen White

Allen is a Technical Consultant for an IT company in the North East of England and holds the following accreditations. MCSA, MCSE, MCTS, MCITP, CCA, CCSP, VCP 4,5 and HP ASE, AIS - Network Infrastructure. Backup Academy Certified. I run this site in my spare time so if I help you then PLEASE take the time to share using the share tools on the site.

Comments (1)

  • sergio

    |

    When I open services.msc the font cachethe executable path is not
    C:\windows\system32\svchost.exe -k Local service
    but
    C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.
    I will set automatic but during installation of office 2013 appears the same error

    Reply

What Do You Think?

Search Solutions

Categories

(c) Techieshelp.com. Please be aware, all information is provided freely, any information used is done so at your risk and Techieshelp will not be held responsible for any issue that may occur.