Office 2013 Error 1920. Service Windows Font Cache Service (FontCache) failed to start

Written by Allen White on. Posted in Office 2013

When trying to install Office 2013 or upgrade to Office 2013 during the installation you may come across the error below.

Error 1920. Service ‘Windows Font Cache Service’ (FontCache) failed to start
Error 1920. Service 'Windows Font Cache Service' (FontCache) failed to start

Additionally in the installation logs you will see errors like the following.

[4576] MSI(ACTIONSTART): ‘Action 22:26:30: StartServices. Starting services’
[4576] MSI(ERROR): ‘Error 1920. Service ‘Windows Font Cache Service’ (FontCache) failed to start.  Verify that you have sufficient privileges to start system services.’
[4576] Log level changed from: Standard to: Verbose
[4576] Showing message Title: ‘Setup’, Message: ‘Error 1920. Service ‘Windows Font Cache Service’ (FontCache) failed to start.  Verify that you have sufficient privileges to start system services.’

This error is down to your Font Cache Service not being set to automatic, even if you start the service it will fail when it tries to install the next part of the office install. To set it to automatic do the following.

For both Windows 7 and Windows 8.

  1. Press Windows key+R
  2. Enter Services.msc then press return.
  3. Scroll down alphabetically and find the service named Windows Font Cache Service
  4. Double click it and set the start-up type to Automatic
  5. Click apply.

Windows font cache

Now start the office 2013 installation and the error will not occur.

 
 
Allen White
Allen is a Consultant for ITPS in the North East of England and holds the following accreditations. MCSA, MCSE, MCTS, MCITP, CCA, CCSP, VCP 4,5 and HP ASE, AIS - Network Infrastructure.

ITPS provides strategic IT consultancy, implementation, data centre provision and unified communications, as well as support services and workspace and disaster recovery. If you require a consultation then please contact me via the contacts section or direct on 07931222991, add me on linkedin. https://uk.linkedin.com/in/allenwhiteconsultant0001

Comments (1)

  • sergio

    |

    When I open services.msc the font cachethe executable path is not
    C:\windows\system32\svchost.exe -k Local service
    but
    C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.
    I will set automatic but during installation of office 2013 appears the same error

    Reply

What Do You Think?

Search Solutions

Categories

(c) Techieshelp.com. Please be aware, all information is provided freely, any information used is done so at your risk and Techieshelp will not be held responsible for any issue that may occur.