Microsoft Office Professional 2013 Encountered An Error During Setup

Written by Allen White on December 1, 2012. Posted in Office 2013

As the title says, you are installing Office 2013 and you come across this error below.

Microsoft office professional 2013 encountered an error during setup

The only option you get is to roll back and end the installation, no further errors are given. Nightmare.

I tried two things to fix this, the latter once worked as I investigated how office 2013 installs. First try this.

Drop to a command prompt.
Enter cd “%allusersprofile%&#92Microsoft Help”, this will take you to the folder we need to work in.
Enter attrib -h rgstrtn.lck
Then type del rgstrtn.lck
Enter dir /b /od /ad, make a note of the folders listed
Type rd /q /s Folders – entering the folder names you had noted.

Now try the office 2013 install again.

If that fails, I found out that Office 2013 uses task scheduler to install some of its components. This error can occur if you have a corrupt scheduler database or the service is stopped. To resolve this do the following.

First start the Task Scheduler service in services At command enter.

net start schedule

Then try the install. If it fails then continue.

Go to c:/windows/tasks and delete the contents of the folder, if you have a lot of tasks then take a backup first. Once removed run the install again.

Allen White

Allen is an IT Consultant and holds the following accreditations. MCSA, MCSE, MCTS, MCITP, CCA, CCSP, VCP 4,5, 6 and HP ASE, AIS - Network Infrastructure.

Comments (19)

Fitz

January 6, 2013 at 1:22 am | #

I removed the tasks, from c:\windows\tasks\ and it has worked.

Brilliant. Many thanks!

Reply
Sebastian

January 9, 2013 at 9:58 am | #

Thank you for the very nice summary. I encountered the same problem and cannot install office anymore after a failed installation of Office 2010 on my Windows 8 computer. Unfortunately I cannot find the file rgstrtn.lck in the folder you have specified. Is it located at a different folder in Windows8?

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- Allen White
  
  January 10, 2013 at 10:20 am | #
  
  Hi, ive not seen this before however, I would roll back windows with system restore points to beofre the 2010 install. Then attempt the isntall again.
  
  Al
  
  Reply
Allen White

January 10, 2013 at 10:20 am | #

Certainly, at what stage is your problem.

Reply
Youcef

January 12, 2013 at 11:41 pm | #

Well, first of all the first step didn’t apply to me, as I have nothing in that folder, but i could start the Task Scheduler again, i got a random message, please help me, i would think that my Task Scheduler is corrupt.

P.S I deleted all the files in the folder.

Reply
- Allen White
  
  January 13, 2013 at 10:14 am | #
  
  Youcef, what random message did you get?
  
  Reply
- karsten
  
  May 21, 2013 at 11:57 pm | #
  
  Hi, I also have the same issue. i try to open task scheduler and i get the following error.
  
  System error 5 has occurred
  
  Access is denied.
  
  How should i proceed?
  
  Reply
  - Johnny
    
    August 31, 2013 at 10:14 am | #
    
    I got the same error. “System error 5 has occurred”
    
    Reply
Erickson Charles

June 14, 2014 at 4:19 am | #

I can’t delete SCHEDLGU is it fine If I dont delete it ?

Reply
- d3vlabs
  
  August 7, 2014 at 12:27 am | #
  
  same question. @erickson Charles have u resolved whtether SCHEDLGU.is is important?
  
  Reply
Jorman

August 14, 2014 at 10:42 am | #

Nice work, man.rock on!

Reply
- Allen White
  
  August 15, 2014 at 10:20 am | #
  
  I intend to 😉
  
  Reply
Mamo

August 20, 2014 at 2:50 am | #

thank u for giving idea. Non of this solution helped me, but i found that my task scheduler dependent service “event log” was disabled. i enabled and it start works.
thanks

Reply
Aivaras

January 25, 2016 at 7:30 pm | #

For me it was a corrupted service which later on prevented windows 10 from booting up. It was Credential Manager. Disabled it via msconfig and badabum badabam windows boots up and office installs

Reply
Shadrack Mauta

September 14, 2016 at 11:40 am | #

HI, i started task scheduler service which was disabled and it worked.Kudos!!!!

Reply
Keifer M.

March 10, 2017 at 12:20 pm | #

Thanks for the ideas, this method works for me. Open task scheduler, then open task scheduler library. Goto microsoft folder, find and delete office folder. That’s it. You will now able to install fresh copy of microsoft office

Reply
- Jerry N
  
  March 22, 2017 at 4:46 pm | #
  
  Keifer: I’ve been wrestling with this problem for days. Tried everything that was offered (run as admin, deleted tasks, checked permissions, etc). I even reset the OS (!!!) but the issue was still occurring. Your solution to delete the Office folder in Task Scheduler (under Task Scheduler > Task Scheduler Library > Microsoft) finally did the trick. Much thanks!
  
  Reply
  - Andrés
    
    April 9, 2017 at 11:03 pm | #
    
    Thanks man, the whole Sunday trying everything until I found your post!! I had already fill in the form in Office web site to buy a new version of Office 365, you saved me almost 300 bucks. You rock!!!!
    
    Reply
jmb49

November 21, 2019 at 10:19 pm | #

Thank’s a lot ! The first sequence worked like a charm. Command line as Admin :

cd “%allusersprofile%\Microsoft Help” + ENTER
attrib -h rgstrtn.lck + ENTER
del rgstrtn.lck + ENTER
dir /b /od /ad + ENTER
=> noted of the folders listed (only one for me like a SID : “{3186ACD0-B5C5-470E-ABE1-E4110C0A72BF}”)
rd /q /s {3186ACD0-B5C5-470E-ABE1-E4110C0A72BF} + ENTER

Solved :))

Thank’s again !

Reply