Windows 10 Restarts After Selecting Shutdown

Written by Allen White on. Posted in Windows 10

When attempting to shut your PC down in Windows 10 with the shutdown option you find that the pc starts to shutdown, then you will here is start to boot again and the only way to power it off is to turn of the pc from the wall.

I had this issue on my PC and found it to be an application that the motherboard vendor uses on my PC, the application is called Gigabyte ON/OFF Charge

What is Gigabyte On/Off Charge?

Depending on your perspective the On/Off app is a nifty little application that allows you to charge your USB devices while your computer is sleeping or turned off, and can charge certain devices more quickly with more power being available. This needed removing to allow Windows 10 to manage the shutdown of my PC correctly.

Uninstalling an Application in Windows 10

To see if you have this application installed and to uninstall this application we do the following:

  1. Press Windows Key and “X”.
  2. Select Control Panel.
  3. Select Programs and Features.
  4. Browse the application list to find the application in question.
  5. Select the application and choose uninstall.

Windows 10 will not shutdown

Once removed you will find your PC will shutdown correctly.

Allen White
Allen is a Consultant for ITPS in the North East of England and holds the following accreditations. MCSA, MCSE, MCTS, MCITP, CCA, CCSP, VCP 4,5 and HP ASE, AIS - Network Infrastructure.

ITPS provides strategic IT consultancy, implementation, data centre provision and unified communications, as well as support services and workspace and disaster recovery. If you require a consultation then please contact me via the contacts section or direct on 07931222991, add me on linkedin.

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Comments (7)

  • David Judd


    Hi Allen
    I installed windows 10 last Thursday and had the Restart problem. Tried everything including suggestions on the web and none worked. Then I found your site and all was fixed in a matter of minutes. Don’t know why I didn’t see it in the first few days.

    Thanks for the help.

    David Judd


    • Ron Feldstein


      I do not have that on/off program by gigabyte and it still reboots after 5 seconds after turning off completely. any other ideas because I am about ready to give up and go back to win 7.


  • Marc Henriksen


    Hi Allen, after installing windows 10 and reinstalling from fresh, and had no problems what so ever for the first few days my PC just suddenly started to reset itself and i cannot find the reason why… (your problem is not mine apprently cause i dont have the on_off part)


    • Ali


      We have found that installing trend micro officescan causes the same issue as you have described, in our instance choosing shutdown doesnt always shutdown the machine it can sit there for a long time and if it does shutdown it then restarts. The only way round it is by setting your power button to shutdown (rather than sleep or hibernate) and when you press that the machine shutsdown and does not restart.


  • James


    I have this problem with an Asus Motherboard and don’t have the on/off feature


  • Tom


    Hi. I have Gigabyte BIOS and i thought it would help after uninstalling ON/OFF but the problem is still there.
    Any Ideas on how to ensure that computer shuts down and stays off?


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