IGEL – Error No Setup Data Received

Written by Allen White on. Posted in IGEL

In the IGEL UMS I came across an issue where if I sent out a UMS-TC profile to my IGEL thin clients the profile would take an age to try and deploy then it would eventually come back with a result of the action failed.

igel error no setup data received

igel error no setup data received

Digging further into the error by double clicking on the  error I could see this error.

igel cannot get profile

igel cannot get profile

This error was down to the IGEL clients not being able to connect to the UMS server correctly.You may also notices that the IGEL clients are slow to respond when using the UMS.Tto fix this we can add an entry into DNS.

On your DNS server create an A record as seen below and point it to your UMS server.


The IGEL units will use this to connect to the UMS and you should have no further problems sending out profiles to thin clients



Allen White
Allen is a Consultant for ITPS in the North East of England and holds the following accreditations. MCSA, MCSE, MCTS, MCITP, CCA, CCSP, VCP 4,5 and HP ASE, AIS - Network Infrastructure.

ITPS provides strategic IT consultancy, implementation, data centre provision and unified communications, as well as support services and workspace and disaster recovery. If you require a consultation then please contact me via the contacts section or direct on 07931222991, add me on linkedin. https://uk.linkedin.com/in/allenwhiteconsultant0001


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