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iPad,iPhone 4s Showing All Contacts.

IT Problem

I was recently lucky enough to be given the latest and greatest iPhone 4s by the company I work for. Its a great little phone and I’m hugely impressed by it. However upon setting the iPhone 4s to sync with exchange 2010 I found that I went from have my usual hundred or so contacts to literally thousands. So finding people to call or text was a major pain in the backside. After playing around with the iPhone and outlook 2010 I found the solution to stop the iPhone syncing unwanted contacts.


IT Solution

It turned out to that the iPhone will always pull all your contacts in outlook, the trick is to clear down your “suggested” contacts. For me this is not an issues as I email hundreds of people per week and the last thing I need is all their information in my iPhone. We need to disable the feature in outlook to stop adding suggested contacts to the iPhone


So first , launch outlook 2010 and click on File.

outlook 2010 options , iphone suggested

outlook 2010 options , iphone suggested

Then select Options. Once done select the contacts option as seen below, you will need to then take the tick out of automatically create outlook contacts for recipients. This still leaves all of your old suggested contacts in place, it  does not remove them and no further suggested contacts will be added.


iphone 4s and ipad, stop outlook syncing all contacts

iphone 4s and ipad, stop outlook syncing all contacts

Now that we have disabled this feaute we now need to remove the existing suggested contacts.So select contacts.

outlook ipad and iphone contats

outlook ipad and iphone contats

Then browse to suggested contacts at the top of the screen. Simply select all of your suggested contacts and them delete. there may be thousands in there. outlook suggested contacts


Then finally we need to resync our iPhone or iPad so we dont not see all of the old suggested contacts.

On your iPhone go to Settings > Mail, Contacts, Calendars > select the email account, turn the contacts syncing off, and back on again.


Your iPhone will then resync.

Allen White

Allen is an IT Consultant and holds the following accreditations. MCSA, MCSE, MCTS, MCITP, CCA, CCSP, VCP 4,5, 6 and HP ASE, AIS - Network Infrastructure.

Comments (1)

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    Disabling suggested contacts in Outlook is not an option, it’s perfect to maintain a database of contacts which you have sent (or received) a single mail, but you don’t want to save them as permanent contacts. And for sure I don’t want to have them in my iphone contact list… This was solved in Outlook 2007 as a “quicklist” in a separated file, not as a contact library, and there wasn’t any problem with the iphone contact.

    I’ve tried to deactivate the field “Maintain this folder as a Contacts Library” in the Suggested Contacts folder properties, but it didn’t work.

    Moreover, the migration from Outlook 2007 to Outlook 2010 has created the full history of my “single time contact” in both PCs…. So now I’ve thousands of contacts…

    I will try this today in the iOS 6 Beta 2 (I’ve it only installed in my ipad at home) to see if there is any improvement, but I expect it is not corrected.

    It’s a very frustrating issue, please, Apple, we need a quick solution!!!!!!

    This is typical Apple, Android just lets you select the contact groups you want to be displayed together. Please Apple fix this!!!

    See a thread discussion where this issue has already been posted:



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